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Track Your Order

Quickly find your order details using your confirmation number and postcode.

Before you start

  • Your confirmation number starts with DMC- and is in your email receipt.
  • Use the shipping postcode exactly as entered at checkout.
  • Just ordered? Give it a few minutes for our system to update.

Live Chat Checking…

In a rush? Need to make urgent changes to your order? Contact us via our live chat service from 8:30–18:00 GMT (Mon–Fri).

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Need help?

If you’re having trouble locating your order, try these:

Delivery & Tracking Info Contact Support FAQs

Other ways to reach us

Prefer a quick chat or email? We’ve got you.

Frequently Asked Questions

Try searching our FAQ section. It's packed full of useful information about the DMC order process, delivery and much more.

Browse FAQs

Looking for help?

View other various ways to contact us on our contact page.

Contact DMC

What statuses mean

  • Paid — We’ve successfully received your order and it’s now being checked by our team before moving to print production.
  • Processing — Your design is currently being printed and carefully prepared for packaging. Once quality-checked, it’ll be handed over to dispatch.
  • Dispatched — Your order has left our facility and is now with the courier, being processed for final delivery. You’ll receive updates as it moves through their network.