Ways to Contact DMC

We’re here to help!

Please use one of the following contact methods if you have any issues with your order or any problems designing your personalised phone case.

Note: If you are contacting us about a recent order, please include your reference number starting with “#DMC-”.

This can be located on the confirmation email you received after placing your order. It can also be seen in the My Orders section of your DMC account.

If you are enquiring about delivery, postage costs or international shipping please visit our delivery information page:

Live Chat Available 24/7

In a rush? Need to make urgent changes to your order? Contact us via our live chat service, available 24/7.

What we can help with

• Order updates, address changes, or cancelling before print.
• Delivery questions (delays, tracking, international postage).
• Design help: image placement, text alignment, cropping.
• Case options: slim, tough, clear, wallet, device compatibility.
• Aftercare: returns for faulty items, replacements, warranty info.

Tips for a faster reply

• Include your order number (e.g. #DMC-1234567).
• Mention your exact device model (e.g. “iPhone 16 Pro Max”).
• Describe the issue clearly (what you expected vs what happened).
• If relevant, attach clear photos/screenshots of the problem.
• Tell us your preferred outcome (replace, refund if eligible, advice).

Design My Case | FAQs

Try searching our FAQ section. It’s packed with useful information about the order process, delivery and more.

Social Media

If you regularly use social media to communicate, you can reach us via:

Business Enquiries

For wholesale enquiries, visit our business page for competitive discounts and bulk pricing. We work closely with retailers, resellers, and corporate clients to deliver custom-branded phone cases with fast turnaround and premium quality.