Production and Delivery | DMC

We understand delivery is important to you.  

That's why we provide you with fast and reliable postage methods managed by the UKs leading postal provider. You can simply find the right delivery speed and service to suit you.

We offer free Royal Mail 48®, 2nd Class on all orders within UK mainland. for further postage options, please check our pricing and delivery below.

1st Class Postage Options.

Royal Mail 24® or 1st Class® offer you cost-effective delivery from 1-2 days and gives you delivery confirmation online.

1st Class, Royal Mail 24®,    

1st Class Royal Mail Signed For®.  

1st Class Tracked, Royal Mail 24®,    

• We aim to deliver your personalised phone case within 24 hours after your order was placed.

(Please add an extra working day for production time if your order was placed after 2PM)  

• Exceptions and what's classed as a working day differ for each service. See Royal Mail Signed For® 1st Class and 1st Class Parcels for more details.  

2nd Class Postage Options

Royal Mail Signed For® 2nd Class

Royal Mail 48®, 2nd Class

Royal Mail Tracked 48®, 2nd Class

• We aim to deliver your personalised phone case within 48 hours after your order was placed.

(Please add an extra working day for production time if your order was placed after 2PM)  

• Exceptions and what's classed as a working day differ for each service. See Royal Mail Signed For® 2nd Class and 2nd Class Parcels for more details.  

Special Delivery Options

Royal Mail Special Delivery Guaranteed®  

• Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will be by 1.00pm the following day after your order was placed*.  

• This excludes Sunday and Bank Holidays  

*existing postcode exceptions apply  

Find out more about Special Delivery Guaranteed by 1pm. See Royal Mail Signed For® 1st Class and 1st Class Parcels for more details.  

International Delivery Options

International Economy

• We aim to deliver within 10-14 working days.  

• Please allow 48 hours for your order to be processed and dispatched.

• We endeavour to meet our delivery aims, however for extremely remote locations (e.g. South Pacific Islands) this may not be possible  

International Standard

• We aim to deliver within 7-10 working days.  

• We endeavour to meet our delivery aims, however for extremely remote locations (e.g. South Pacific Islands) this may not be possible  

Please note: Royal mail on occasions deliver an item separately from your usual delivery; for example, a Special Delivery or signed for item. So your phone case(s) may still arrive by the estimated arrival deadline, just a little later that day.

International Tracked & Signed for®

• We aim to deliver within 5-7 working days.  

• Please allow 48 hours for your order to be processed and dispatched.

• We endeavour to meet our delivery aims, however for extremely remote locations (e.g. South Pacific Islands) this may not be possible  

Please note: Royal mail on occasions  deliver an item separately from your usual delivery; for example, a Special Delivery or signed for item. So your phone case(s) may still arrive by the estimated arrival deadline, just a little later that day.

If you have the tracking number given to you when your order was processed, you can check the status of your delivery using the track and trace section on your account.

Find out more if the status of your item hasn't changed as expected.  

Still haven't found what you're looking for?  

Contact us

Delivery FAQ

Where does Design My Case deliver to?

Design My Case is pleased to offer delivery services within the UK mainland and worldwide. Our free 2nd class postage service ensures that customers across the country can receive their orders conveniently.

How long until my order is dispatched after confirmed payment?

We understand the excitement of receiving your order promptly. Orders confirmed Monday to Friday before 4 PM GMT will be dispatched the same day. This quick turnaround time ensures that your items are on their way to you as soon as possible. However, during holiday periods or bank holidays, orders will be dispatched the following working day to account for potential delays in processing due to increased order volumes or closures

Can I upgrade my postage to receive my item earlier?

Yes, for customers who require expedited delivery, we offer premium delivery services to ensure you receive your order in a timely manner. By opting for our premium delivery options, you can enjoy faster shipping times. Our Royal Mail 1st Class service typically delivers within 2-3 working days, providing a quicker turnaround compared to our standard 2nd class service.

Royal Mail 1st Class: With this service, your order will be prioritized for dispatch, and you can expect to receive your items within 2-3 working days. For example, if you place an order before 4:00 PM on a Thursday, it will be posted on Thursday. Please note that weekends are not included in the delivery timeframe, so your item will typically arrive on Monday.

What should I do if I've used an incorrect address?

In the event that you have provided an incorrect shipping address, we recommend contacting us as soon as possible. We understand that mistakes can happen, and our team will do their best to assist you in correcting the address before your order is dispatched. Since we process orders quickly to ensure timely delivery, reaching out to us promptly will increase the likelihood of resolving the issue before shipment. Once an order has been dispatched, it may be challenging to reroute, so acting swiftly is essential to ensure your order reaches you without delay. Our customer service team is dedicated to providing support and solutions to ensure a smooth shopping experience for all our valued customers.