Terms Of Use
Welcome to Design My Case (DMC)
These Terms of Use outline the rules and regulations for accessing and using Design My Case's website and services.
By visiting or using this website, you confirm your acceptance of these terms and conditions in full. If you do not agree with any part of these terms, please refrain from using the website or services provided by Design My Case (DMC).
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, as well as any related agreements:
- “Customer,” “User,” “You,” and “Your” refer to the individual accessing this website and accepting the terms and conditions of Design My Case.
- “DMC,” “The Company,” “We,” “Our,” and “Us” refer to Design My Case.
- “Party,” “Parties,” or “Us” refer to both the Customer/User and Design My Case, or either the Customer/User or Design My Case individually.
All terms refer to the offering, acceptance, and consideration of payment necessary to provide assistance or services to the Customer/User in the most suitable manner, whether through formal arrangements, communications of a fixed duration, or any other method, for the purpose of fulfilling the Customer/User’s needs concerning the Company's stated products and services, in compliance with the prevailing laws of the United Kingdom.
Any use of the above terms, whether singular, plural, with capitalization, or in pronouns such as he/she/they, is intended to be interchangeable and refers to the same entities or agreements.
Terms and Conditions
Welcome to Design My Case (DMC). By accessing our website, designmycase.co.uk, and placing an order, you agree to be bound by these terms and conditions. These terms are designed to ensure transparency and protect both parties in all transactions. Please read them carefully before using our services.
1. About Us
1.1 Design My Case (DMC) is a UK-based company specializing in personalised phone cases.
1.2 DMC is a registered trademark. Any unauthorized use of our name, logo, or intellectual property is prohibited and may result in legal action.
1.3 Our primary goal is to deliver high-quality, bespoke products to our customers while adhering to UK consumer protection regulations.
2. Personalised Products
2.1 All our products are custom-made to order based on the design and phone model selected by the customer. As such, personalised items are non-refundable and non-returnable unless defective or damaged upon arrival.
2.2 At checkout, customers are required to confirm the phone model selected is correct. This confirmation process is clearly stated to minimize errors.
2.3 By proceeding with the purchase, you acknowledge that errors in case selection cannot be refunded or rectified post-purchase.
3. Customer Responsibilities
3.1 Accurate Information: Customers are responsible for ensuring all information provided at checkout is accurate, including:
The correct phone model.
The delivery address.
Design specifications (if applicable).
3.2 Delivery Issues: Orders dispatched to incorrect or incomplete addresses provided by the customer will not qualify for replacement or refund.
3.3 Care and Use: Customers must handle their products with care. DMC is not liable for damage caused by misuse, mishandling, or unauthorized repairs.
4. Refunds and Returns Policy
4.1 As stated in UK consumer law, you are not entitled to a refund if:
You knew an item was faulty when you bought it.
You damaged the item through attempted repairs by yourself or a third party.
You no longer want the product (e.g., due to size, colour, or preference), unless it was purchased without being seen (distance selling regulations).
4.2 Faulty or damaged products may be eligible for repair, replacement, or partial refund. Please notify us within 14 days of receiving your item to initiate this process. Evidence of the defect may be required.
4.3 Personalised items cannot be resold and are exempt from standard return policies unless defective.
5. Order Processing and Delivery
5.1 Order Confirmation: Once payment has been completed, you will receive an email confirming your order details. Please review this carefully to ensure accuracy.
5.2 Dispatch and Shipping: Orders are typically dispatched within the timeframe specified at checkout. However, delivery times are estimates and may vary due to external factors.
5.3 Address Verification: We reserve the right to request additional verification for orders where the delivery address appears incorrect or suspicious.
6. Security and Data Protection
6.1 Personal Data: We take your privacy seriously. Any personal information collected during checkout is processed in accordance with our Privacy Policy.
6.2 Payment Security: All payments are processed through secure third-party providers. DMC does not store credit card or payment details.
6.3 Fraud Prevention: For security purposes, DMC reserves the right to cancel orders that appear fraudulent or high-risk. If your order is canceled for this reason, a full refund will be issued.
6.4 Account Security: Customers creating accounts on our website are responsible for maintaining the confidentiality of their login details. DMC will not be held liable for unauthorized access due to compromised credentials.
7. User-Uploaded Content
7.1 If you upload a photo and/or add any text (“Content”) to Design My Case, you confirm that such content does not violate these Terms of Use or any applicable law.
7.2 You confirm that you possess the legal right to grant us rights of use to the extent defined below.
7.3 Any Content submitted to Design My Case website or services will be automatically removed and deleted indefinitely from our website and servers within 360 days from the content upload date unless requested otherwise.
8. Cookies
8.1 We employ the use of cookies. By using Design My Case's website, you consent to the use of cookies in accordance with Design My Case's privacy policy.
8.2 Most modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of the area and ease of use for those visiting. Some of our affiliate/advertising partners may also use cookies.
9. License
9.1 Unless otherwise stated, Design My Case and/or its licensors own the intellectual property rights for all material on Design My Case. All intellectual property rights are reserved. You may view and/or print pages from http://designmycase.co.uk for your own personal use subject to restrictions set in these terms and conditions.
9.2 You must not:
Republish material from http://designmycase.co.uk;
Sell, rent, or sub-license material from http://designmycase.co.uk;
Reproduce, duplicate, or copy material from http://designmycase.co.uk;
Redistribute content from Design My Case (unless content is specifically made for redistribution).
10. Hyperlinking to Our Content
10.1 The following organizations may link to our website designmycase.co.uk without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our website.
These organizations may link to our homepage, publications, or other website information as long as the link:
(a) is not misleading in any way;
(b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and
(c) fits within the context of the linking party's site.
11. Reservation of Rights
11.1 We reserve the right at any time and in our sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuing to link to our website, you agree to be bound by and abide by these updated terms and conditions.
12. Removal of Links
12.1 If you find any link on our website or any linked website objectionable for any reason, you may contact us. We will consider requests to remove links but will have no obligation to do so or respond directly to you.
13. Content Liability
13.1 We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page of your website or within any context containing content or materials that may be interpreted as libellous, obscene, criminal, or which infringes, violates, or advocates the infringement or violation of any third-party rights.
14. Disclaimer
14.1 To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury resulting from negligence;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
14.2 The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty.
14.3 To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
By using this website, you agree to all terms and conditions outlined above. If you do not agree, please refrain from using Design My Case's website and services.
Contact Us
if you have any queries, comments or requests regarding our Terms of Use Policy, or you would like to exercise any of your rights set out above, you can contact us in the following ways below:
• by email to Info@designmycase.co.uk
• by telephone at +44 (0) 7746147008 - please ask to speak with the Managing Director.