FAQs

Our postal services are designed to cater to various needs, ensuring that your orders reach you in a timely manner. When estimating delivery times, it's important to consider both production time and shipping duration. Typically, we require 24 hours for printing and production before dispatching your order. Let's delve into the specifics of each shipping option:

Royal Mail 24:

Printing/Production Time: 24 hours

Delivery Time: After the production time, delivery typically takes 1-2 business days. Therefore, the total estimated time to receive your order would be around 1-3 business days.

Royal Mail 24 Tracked:

Printing/Production Time: 24 hours

Delivery Time: Similar to Royal Mail 24, with the added feature of tracking. Therefore, the total estimated time to receive your order would be around 1-3 business days after production.

International Shipping:

Printing/Production Time: 24 hours

Delivery Time: International shipping usually takes longer due to customs clearance and longer distances. After the production time, international delivery typically takes 5-6 working days. Therefore, the total estimated time to receive your order internationally would be around 6-7 working days.

Free Royal Mail 48:

Printing/Production Time: 24 hours

Delivery Time: After the production time, delivery usually takes 2-3 business days. Therefore, the total estimated time to receive your order would be around 3-4 business days.

Please keep in mind that these are estimates, and actual delivery times may vary based on factors such as location, customs procedures, holidays, and unforeseen circumstances. We recommend checking with the specific courier service for the most accurate delivery estimates.

At DMC, we offer a variety of postage services to accommodate different needs and preferences:

Royal Mail 24: This service provides fast delivery within 1-2 business days after dispatch.

Royal Mail 24 Tracked: Similar to Royal Mail 24, this service offers speedy delivery with the additional benefit of parcel tracking.

International Shipping: We ship internationally to deliver your orders worldwide. Delivery times vary depending on the destination country but typically range from 5-6 working days after dispatch.

Free Royal Mail 48: This service offers cost-effective delivery within 2-3 business days after dispatch, ideal for those looking for a balance between affordability and reasonable delivery times.

Each shipping service is designed to ensure your orders are delivered in a timely and efficient manner. Additionally, we provide a 24-hour printing and production time before dispatching your orders to further streamline the process. We aim to cater to your shipping needs while prioritizing convenience and reliability.

Designing a personalised phone case can be a fun and creative process, but it's understandable that you might encounter some challenges along the way. Here are some tips to help you overcome any difficulties you may be facing:

Choose a High-Quality Image: Start by selecting a high-resolution image for your phone case design. This ensures that your design will be clear and crisp when printed onto the case.

Keep it Simple: Sometimes less is more when it comes to design. Avoid cluttering your phone case with too many elements or intricate details. A simple, clean design often has the most impact.

Experiment with Layouts: Don't be afraid to experiment with different layouts and compositions for your design. Try placing your image in different positions on the phone case or adding text or graphics to enhance the overall look.

Remember, designing a personalized phone case should be a fun and enjoyable process, so don't get discouraged if you encounter challenges along the way. Take your time, explore different ideas, and most importantly, have fun with it!

If you need any help you can contact our team for assistance making your phone case

At DesignMyCase.co.uk, personalising your phone case is easy and fun! Simply choose your phone model, upload your favourite photo or design, and customise it with text or graphics using our user-friendly design tool. With endless customisation options, you can create a one-of-a-kind phone case that reflects your style and personality.

We offer a range of high-quality materials for our personalised phone cases, including durable hard plastic, sleek silicone, and premium faux leather.

Whether you prefer a slim and lightweight case or one with durable protection, we have the perfect material to suit your needs.

We understand that you're excited to receive your custom phone case, which is why we strive to deliver your order as quickly as possible.

Typically, orders are processed and dispatched within 1 business day. Delivery times may vary depending on your location, but most customers receive their personalised phone cases within 3-5 business days after placing their order.

Yes! We frequently offer special promotions and discounts on our personalised phone cases, so be sure to check our website regularly or sign up for our newsletter to stay updated on the latest deals. Plus, we offer free shipping on all orders within the UK, making it even more affordable to create your own custom phone case.

At Design My Case, we offer a wide range of phone case options that can be personalised to suit your style and preferences.

From slim and sleek cases to heavy-duty protective cases, we have options available for various phone models. Whether you have an iPhone, Samsung, Google Pixel, or another popular smartphone brand, you can find the perfect case to customise and make your own.

Absolutely! The DMC design tool allows you to upload multiple images to create a unique collage or mosaic design for your phone case. Whether you want to feature a collection of your favourite photos, create a custom pattern, or add graphics and text alongside your images, you have full creative control over the design process.

Explore different layout options and experiment with combining images to create a personalised phone case that truly stands out from the crowd.

While our design tool offers flexibility and creative freedom, there are a few guidelines to keep in mind to ensure the best results.

We recommend using high-resolution images for sharp and clear printing, avoiding placing important elements near the edges to prevent cropping, and choosing contrasting colours and fonts for readability. Additionally, consider the placement of buttons, ports, and camera lenses on your phone when designing your case to ensure functionality and accessibility.

Absolutely! Personalised phone cases make thoughtful and meaningful gifts for loved ones on any occasion. Whether it's a birthday, anniversary, holiday, or special milestone, a customised phone case adds a personal touch that shows you care.

Choose photos, quotes, or designs that hold sentimental value or reflect the recipient's interests and personality to create a gift they'll cherish every time they use their phone.

We're here to help! If you have any questions or need assistance with your personalised phone case order, our friendly customer support team is available to assist you.

You can reach us via email, phone, or live chat during our business hours, and we'll be happy to address any inquiries or concerns you may have. Your satisfaction is our top priority, and we're committed to providing you with a seamless and enjoyable shopping experience from start to finish.

We use both terms interchangeably. You can upload photos, add text, and choose layouts. If you need specific brand or Pantone colours for bulk/wholesale, add that request in the notes and we’ll advise.

Use a high-resolution image (ideally 2000px+ on the shortest side). Avoid screenshots or heavily compressed social downloads. If your photo looks blurry in the preview, it’ll likely print that way—try the original file or a clearer image.

It depends on the case type. Our “3D” styles wrap the design around the edges; slim/clear/tough styles usually print on the back panel only. The designer shows what will be printed—check the safe area to keep faces and key details inside.

Yes. Use the on-site designer to add text, shapes, or multiple photos. You can drag to reposition, pinch to resize on mobile, and toggle grid/snap to line things up. Need help? Message support and we’ll nudge things pixel-perfect.

Our tough case has a shock-absorbing inner layer plus a rigid outer shell. It’s designed for daily drops and knocks. If you want maximum grip, pick a matte finish. For clarity and colour pop, go glossy.

No. We use device-specific moulds with camera, mic, and port cut-outs. Button covers (where used) remain responsive. If you have a rare variant, mention it at checkout so we double-check the fit.

We lightly optimise for print (exposure and colour). If you want a precise crop or removals (e.g., date stamp), leave a note in checkout. For complex edits, contact support before ordering.

You can, but social platforms compress images which can reduce print sharpness. If possible, upload the original file from your phone or camera for the cleanest results.

We typically print within 1–2 working days. UK delivery is usually 1–3 working days after dispatch. Need it sooner? Choose a faster shipping option at checkout.

If we’ve made an error, we’ll fix it. If the preview showed cropping or safe-area trim, the print will follow that. Always keep key details within the safe zone and read any warnings in the designer before ordering.

All clear TPU will slowly yellow with UV exposure. Our clear impact cases use higher-grade material to slow this process, but if you want zero yellowing, consider a non-clear style.

Yes. We handle corporate, team, influencer, and retail orders. See our wholesale info page for tiers and lead times, or contact us with quantities, devices, and deadlines.

Because each case is made to order, we can’t accept change-of-mind returns. If there’s a print or fit issue, contact support and we’ll put it right.

Yes, for our snap, tough and wallet style cases. Attachment strength varies by thickness and finish. If MagSafe is essential, pick a magsafe compatible product or a snap case for the strongest hold.

We keep moulds current for popular releases. If your model isn’t listed yet, message us and we’ll check availability.

If printing hasn’t started, we can usually help. Contact support ASAP with your order number and the change you need.