How long will it take to receive my order?

Our standard free shipping estimates 3-5 working days to the entire UK.


Shipping costs to the UK :

Royal mail 1st class delivery - £0.00(Free) (2 - 3 working days).

Royal mail Guaranteed by 1PM delivery - £8.99 (1 working days).

If you are trying to place an order from outside the UK please contact us before placing your order. Extra shipping costs may apply,


How do I use the case designer?

If you are having trouble using our design platform, we have created a simple video demonstration on how to create your perfect case from start to finish.

For a little extra help in hand, we have live chat agents available to assist you from 6:00 AM-6:30 PM Monday to Saturday.


I am having trouble signing into my DMC account, what should I do?

If you have forgotten your password you can simply reset it from clicking the "Forgotten Password" button below the login field and enter the email address assigned to your account. Once you receive the email confirmation for the password reset, you can then change your password for a more memorable one. :)

if you experiencing other issues logging in, please contact us straight away and we can assist with the matter further. 


I cannot find my phone model, what can I do?

If you are browsing for your phone model but just cannot seem to find it, please contact via email, telephone or live chat and we can assist you further.


Can I pay with PayPal?

Unfortunately, we do not accept PayPal payments at this time. We use Stripe to make sure all our transactions safe and simple. We accept payments through ApplePay, AndroidPay, Microsoft Pay, GPay, Debit & Credit Cards.

The scheme is a collective of Verified by VISA (VBV) and MasterCard Secure Code (MSC).  It is the most recent payment protection initiative that is available at the moment. 


What cards can be accepted through 3D Secure?

As 3D Secure is controlled by VISA and MasterCard the following cards can be used: VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO, LASER, and VISA ELECTRON. 


I have made a mistake with my order, what should I do?

If you have made a mistake with your order, do not worry. Contact us as soon as possible via telephone, live chat or email and we will correct the issues for you before dispatch.


My item arrived damaged, what should I do?

You should contact us as soon as possible to arrange a replacement product or refund.


I Have received the wrong item, what should I do?

Sometimes, mistakes happen. If you have received the wrong item to what you have ordered, please be sure to contact us so we can resolve the situation with a first-class replacement or a refund.


I am not satisfied with my order, what can I do?

If for whatever reason you may not be completely satisfied with your order, please contact us, we can arrange a replacement or refund.


I have ordered multiple items and not received them all, what should I do?

Contact us as soon as possible and let us know about the missing item, we will then dispatch the same day with first class delivery.


I am having trouble using the case designer.

If the designer does not seem to be working as expected, please try an alternative browser such as google chrome or Mozilla Firefox. If you are still having issues, let us know whats happening, and we will try to fix things asap.


I have received an error message whilst making my case what should I do?

If you are experiencing issues once you have uploaded a photo and receiving an error message, this means the photo resolution does not meet the designer requirements. To achieve maximum print quality, please upload a higher resolution image.  


Can I get a refund if I return my item?

Yes, depending on the situation we will refund the day we receive the item back to us, then please allow a further 3-5 working days once the refund is processed to show in your bank account.


What are the Terms & Conditions of Designmycase?

Welcome to designmycase.co.uk

These terms and conditions outline the rules and regulations for the use of Design My Case's Website.


Design My Case is located at:


Design My Case

97 Cobham Road, Wirral

Cheshire West and Chester

ch46 0ra, United Kingdom


By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Design My Case's website if you do not accept all of the terms and conditions stated on this page.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.



We employ the use of cookies. By using Design My Case's website you consent to the use of cookies in accordance with Design My Case privacy policy.


Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.



Unless otherwise stated, Design My Case and/or it’s licensors own the intellectual property rights for all material on Design My Case. All intellectual property rights are reserved. You may view and/or print pages from http://designmycase.co.uk for your own personal use subject to restrictions set in these terms and conditions.


You must not:


Republish material from https://designmycase.co.uk

Sell, rent or sub-license material from https://designmycase.co.uk

Reproduce, duplicate or copy material from http://designmycase.co.uk

Redistribute content from Design My Case (unless the content is specifically made for redistribution).


User Comments

This Agreement shall begin on the date hereof.

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data ('Comments') in areas of the website. Design My Case does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Design My Case, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Design My Case shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Design My Case reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or another proprietary right of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to Design My Case a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;

dot.com community sites;

associations or other groups representing charities, including charity giving sites,

online directory distributors;

internet portals;

accounting, law and consulting firms whose primary clients are businesses; and

educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.


These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.


If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@designmycase.co.uk. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.


Approved organizations may hyperlink to our Web site as follows:


By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Design My Case logo or other artwork will be allowed for linking absent a trademark license agreement.



Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.


Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.


Removal of links from our website

If you find any link on our Website or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.


Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.



To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:


limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.


To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.



How to contact Designmycase.co.uk?

You can contact Design My Case via email, live chat or telephone at any time if you are having any problems with your order.


Email: info@designmycase.co.uk

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